We have been trading for 15 years. The company is an ARLA-accredited independent agent which solely does lettings and property management. We tend to aim at the more professional market and deal with lots of interesting customers such as Premier League footballers, military personnel and so on.
We were using CFP but it was a nightmare as far as maintenance was concerned, as CFP had no maintenance features, so we were forced to use spreadsheets and wipe boards. It was nigh-on impossible to manage maintenance across our portfolio effectively because it was a constantly moving target.
"The main benefit from our point-of-view has been the time saved on the phone."
We heard about Fixflo online and through trade press. Fixflo was the first repairs and maintenance management of its kind that we had seen and it immediately stood out against other companies for that reason. The fact it was an online and cloud-based solution that could be accessed on the move was a big deal for us and, when we had a demo, we immediately liked the simplicity of the user interface.
We got fully behind the Fixflo system straight away, deciding the best way to make it work was for it to take over 100% of the maintenance work and for us to run everything through it. The set-up process was fairly easy and it has been easy to learn, with nearly half the business using Fixflo on a regular basis.
The business as a whole has benefited from using Fixflo.