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Case Study: MSB Property Services

MSB Property Services is a property maintenance company founded in 2015. Their clients are mainly letting agents, private clients and social housing groups. They work on all maintenance issues, big and small, from emergency repairs to kitchen and bathroom fittings. They’ve been using Fixflo since 2017. We spoke to a Project Manager at MSB Property Services, to find out how they find Fixflo nowadays and how our product has been helping them with their everyday jobs.

The problem

MSB Logo


“When I first started working at MSB Property Services, they actually already had Fixflo in place - so I’ve never been without it. In all honesty, I can’t imagine dealing with property management without Fixflo!”



“In all honesty, I can’t imagine dealing with property management without Fixflo!”

-Project Manager at MSB Property Services


One-stop Shop:
End-to-end repairs & maintenance platform


Scale Business Growth:
Saving time for what really matters


Easy to use:
Happier staff, customers & contractors

The solution

"(We love) the fact that it tracks everything and keeps a record of everything. The audit trail is excellent and so important when it comes to property management. The customer service is outstanding. The team are always happy to help and you can always get through to them on the phone."

"Fixflo is a one-stop shop for all of our reporting needs. The system is so easy to use for all parties and it keeps track of everything for us, our landlords and tenants."


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“I would say that Fixflo is a great way to keep everything within one system. If you want to grow your business as well as keep your tenants and landlords happy – get Fixflo!”

The outcome

"The main difference we have noticed is how much time Fixflo has saved us. It has cut down on unnecessary phone calls - we used to chase up tenants for details about the repairs. We always had to work out what stage each job was at. We don’t have to do these anymore. Fixflo has really helped us a lot.


“Fixflo really helps me keep track of all of our jobs, clients and landlords. (...) It’s an easy software to use, for both agents and contractors."

"Fixflo allows us to offer better service to our clients. The fact that Fixflo allows no issues to slip through the cracks is so helpful."

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