"The main benefit from our point-of-view has been the time saved on the phone."
After hearing about Fixflo in The Negotiator magazine and being impressed by the simplicity of the interface as far as tenants using it was concerned, we decided to sign up. We were concerned with not taking a process and making it more complicated, so the fact that tenants could simply report an issue whilst also being able to provide detailed information looked like it would be very useful for us. The integration Fixflo has with Qube was also important for us as Qube customers - we thought we’d be able to save a lot of time in that sense as well.
The set-up process was very simple - we were using it within an hour, and around eight people at the company use it on a regular basis.
The main benefit from our point-of-view has been the time saved on the phone. Because we don’t have to constantly clarify and reclarify issues, we can use that saved time to work on actually getting the issues resolved.
Additionally, the fact that the system helps tenants resolve certain repairs themselves is fantastic for us – it’s great to see that some tenants have managed to resolve their own issues by following prompts that pop up based on what issue they click on to.