"Thanks to Fixflo’s support, the sophisticated system was set up with comparative ease."
Having tried a number of solutions which were fragmented and did not solve the issue of wasted time, we found Fixflo in a trade magazine. From our point-of-view, the system allowed a higher quality issue to be raised in the first place to the contractor, and then the relationship with the contractor and tenant could be formed to get the work done in the most time-efficient way.
The Block compliance matrix also stood out as an excellent tool for a snapshot view for freeholders/leaseholders/landlords/RTMs and so on. It tells them where they are non-compliant in addition to jobs which “must” and “should” be completed. Thanks to Fixflo’s support, the sophisticated system was set up with comparative ease. We advise that all the lights should be green, and the emphasis is on them to then instruct us to proceed.
Our view is that people of all age groups expect to have to “sign in” in various guises, whether that’s for banking, mobile phone management, eBay, etc. Fixflo asks tenants to report issues and get update by simply “signing on” and having an email address. We have other software which we call “automated” or “human automated” and Fixflo are clearly at the forefront of this. In the near future this will be the norm, where customers can and want to see for themselves what is going on.
This all leads to better personal face-to-face customer service which allows us to generate more revenue - ultimately, this is where customers will choose us in this increasingly competitive industry.