Oakfield is an independent business which offers, among other things, residential lettings and block management services. One of the issues we were having before beginning to use Fixflo with our block management operation was a lack of records for repairs jobs being reported. This meant that we weren’t able to track the progress of each job, and it was something that we needed to change quickly. Additionally, we were spending a lot of time on the phone, which was eating into the time we had to do other parts of our job.
"We’ve now been able to significantly reduce the amount of reactive repair reports coming in via telephone, which always took a long time to deal with."
We heard about Fixflo Block at an industry conference and, after doing some research, it was clear that the repairs and maintenance system would add a great deal of convenience as far as our daily work was concerned. The idea of easy access for leaseholders reporting problems was also an attractive one.
The set-up process was extremely simple, and it wasn’t long at all before all six team members using Fixflo Block were able to fully understand and begin using it to help our customers.